Sales Support

2020 Dividend Scale

We are changing the policy dividend scale for all “closed block” participating policies purchased before the June 2001 demutualization of Phoenix Life Insurance Company (now Nassau Life Insurance Company), effective January 1, 2020. With the changes to the dividend scale, most policyholders will see an increase to the dividend paid in 2020 compared to the dividend paid in 2019, reflecting a higher dividend interest rate as well as growth in the value of their policy.

Each year, we must decide whether to maintain or change the dividend scale for calculating dividend payments after considering several factors, including historical performance and future expectations. As always, the amount of dividend paid is based on a number of factors including product type, age at issue, length of time the policy has been in force, gender, and health when the policy was issued. Some policyholders will see a decrease for reasons including loan balances or loan interest rates that affect the size of the dividend paid.

The dividend scale for the small number of participating policies in the “open block” (purchased after demutualization) also will be changed for 2020.

Please note that when we changed the name of Phoenix Life Insurance Company to Nassau Life Insurance Company, the company name is the only thing that changed. All policy terms, including terms and conditions for dividend-eligible policies, remain the same, and the closed block continues to be managed in accordance with the original Plan of Demutualization.

If you have any questions about your policy, please contact our Customer Care Center at 1-800-628-1936.

Other Important Information:

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Notice of New Mailing Addresses Effective November 15

We wanted to let you know of some mailing address changes that will become effective on November 15, 2019. The changes are the result of a new contract we will have with BNY Mellon to process payments, replacing BFDS.  In addition, we are changing our mailing address for applications and initial payments for new business as well as correspondence and service forms for inforce business.

We are communicating the new addresses to all policyholders, who may need to take actions with their bank to avoid delays in applying premium payments to their policies.  Clients currently using our Check-O-Matic payment system to pay premiums through automatic bank draft do not need to make a change.

The change to BNY Mellon also will change the address you use for new business.  Please make note of the following:

New Business

All life and annuity new business applications, forms and initial premium payments should be sent to the following address. Mailing instructions will also be updated on all forms beginning on November 15, 2019.

APPLICATIONS AND INITIAL PAYMENTS OVERNIGHT MAIL
Nassau Re
PO Box 22012
Albany, NY 12201-2012
Nassau Re
15 Tech Valley Dr., Suite 201
East Greenbush, NY 12061-4142

 

Inforce Business

All inforce life and annuity correspondence, service forms and premium payments should be sent to the following addresses. The applicable new payment addresses will be on the return envelopes and statements clients receive beginning on November 15, 2019.

FOR CORRESPONDENCE AND SERVICE FORMS
REGULAR MAILING ADDRESS OVERNIGHT MAIL
Nassau Re
PO Box 22012
Albany, NY 12201-2012
Nassau Re
15 Tech Valley Dr., Suite 201
East Greenbush, NY 12061-4162

 

FOR BILLED PAYMENTS PAID BY CHECK OR ONLINE BILL PAY
(Call 1-800-541-0171 with any questions about payment addresses for this business)
REGULAR MAIL PAYMENT ADDRESS OVERNIGHT MAIL PAYMENT ADDRESS
OLD NEW OLD NEW
Nassau Re
PO Box 219808
Kansas City, MO 64121-9808
Nassau Re
PO Box 650694
Dallas, TX 75265-0694
Nassau Re
430 W 7th Street
Suite 219808
Kansas City, MO
64105-1407
Nassau Re
PO Box 650694
1501 North Plano Rd., Suite 100
Richardson, TX 75081
Nassau Re
PO Box 219302
Kansas City, MO
64121-9302
Nassau Re
PO Box 650437
Dallas, TX 75265-0437
Nassau Re
430 W 7th Street
Suite 219302
Kansas City, MO
64105-1407
Nassau Re
PO Box 650437
1501 North Plano Rd., Suite 100
Richardson, TX 75081
Nassau Re
PO Box 219014
Kansas City, MO
64121-9014
Nassau Re
PO Box 650431
Dallas, TX 75265-0431
Nassau Re
430 W 7th Street
Suite 219014
Kansas City, MO
64105-1407
Nassau Re
PO Box 650431
1501 North Plano Rd., Suite 100
Richardson, TX 75081
Nassau Re
PO Box 219400
Kansas City, MO
64121-9400
Nassau Re
PO Box 650698
Dallas, TX 75265-0698
Nassau Re
430 W 7th Street
Suite 219400
Kansas City, MO
64105-1407
Nassau Re
PO Box 650698
1501 North Plano Rd., Suite 100
Richardson, TX 75081

 

THERE WILL BE NO CHANGE FOR CORRESPONDENCE, SERVICE FORMS AND BILLED PAYMENTS PAID BY CHECK OR ONLINE BILL PAY FOR THE FOLLOWING:

Legacy Shield: Policy numbers beginning with ‘LS’

Term Safe Harbor: Policy numbers T7500000 – T7582079

Remembrance: Policy numbers R7500000 – R7520189

(Call 1-800-426-1005 with any questions about payment addresses for this business)

FOR CORRESPONDENCE AND SERVICE FORMS
REGULAR MAILING ADDRESS (NO CHANGES) OVERNIGHT MAIL (NO CHANGES)
Nassau Re
PO Box 19052
Greenville, SC 29602-9052
Nassau Re
2000 Wade Hampton Blvd.
Greenville, SC 29615
FOR BILLED PAYMENTS PAID BY CHECK OR ONLINE BILL PAY
REGULAR MAIL PAYMENT ADDRESS (NO CHANGES) OVERNIGHT MAIL PAYMENT ADDRESS (NO CHANGES)
Nassau Re
PO Box 603882
Charlotte, NC 28260-3882
Nassau Re
1525 West W.T. Harris Blvd. – 2C2
Charlotte, NC 28262

 

 

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Tisa Rabun-MarshallNotice of New Mailing Addresses Effective November 15
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Nassau FIAs Now Available in Majority of States

Effective July 22, 2019

We are pleased to announce that our suite of fixed indexed annuities (FIAs) issued by Nassau Life and Annuity Company will be available in many more states nationwide:

  • Nassau Personal Income Annuity will be available in all states except CA, DE, GA, MA, ME, MN, NJ, and NY
  • Nassau Personal Protection Choice will be available in all states except CA, DE, GA, HI, IL, LA, MA, ME, MN, MO, MS, NC, NE, NH, NJ, NY, PA, TX, UT, VT and WY
  • Nassau Personal Retirement Choice will be available in all states except CA, CT, DE, GA, IA, MA, ME, MN, NJ, and NY

The Nassau FIA portfolio replaces the currently available Phoenix FIAs, subject to state availability. Where approvals are still pending, we will continue to offer the Phoenix FIAs. Below are the important details of this change for our IMO partners and producers:

  • No action is needed for appointment with Nassau Life and Annuity Company. Active producers will be pre-appointed. All other appointments will be handled on a just in time basis.
  • No new product training is required for the Nassau FIA products, provided that the training modules for the Phoenix FIAs have already been completed.
  • Where available, the Nassau FIA will replace the corresponding Phoenix FIA. Please note the following important product variations:
  • Nassau FIAs have a fixed maturity date vs. the flexible maturity date available on Phoenix FIAs. Clients’ whose primary objective is income guarantees should consider purchasing a product with a GLWB rider.
  • The Nassau FIA available in certain states will have a different surrender charge schedule than the previously available Phoenix FIA had. Click the links below for a listing of issuing companies and surrender schedules by state, which will be updated continuously and can be accessed under State Availability on SalesNet.
  • Applications for FIAs issued by PHL Variable Insurance Company will be accepted through August 31, 2019. Between September 1 and October 13, 2019, PHL applications will be accepted with an acknowledgement form signed by the client.
  • New state-specific applications and forms and marketing materials will be available on www.salesnet.nsre.com on July 22. All FIA product summary orders received July 19 will be held and shipped out with updated materials on July 22.

QUESTIONS? CALL OUR SALES TEAM

1-888-794-4447

For Producer Use Only. Not for use in solicitation or advertising to the Public. 
Products, riders and other features are subject to state availability. Actual product details, including all terms and conditions that apply, are contained in the annuity contract. Lifetime payments and guarantees are based on the claims paying ability of Nassau Life and Annuity Company or PHL Variable Insurance Company. Annuities are issued by Nassau Life and Annuity Company (Hartford, CT) and PHL Variable Insurance Company (Hartford, CT). PHL Variable Insurance Company is not authorized to conduct business in ME and NY. Nassau Life and Annuity Company is not authorized to do business in CA, GA, MA, ME, MN, and NY. The insurers referenced above are separate entities and each is responsible only for its own financial condition and contractual obligations. Nassau Life and Annuity Company, PHL Variable Insurance Company are subsidiaries of Nassau Re.  Nassau Re® is a registered trademark by Nassau Reinsurance LLC.
7-19

Effective July 22, 2019

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Marily RajpoltNassau FIAs Now Available in Majority of States
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Mailing of Name Change Endorsement Forms

Name Change Endorsement forms will be mailed to all policyholders whose policies originated under the Phoenix Life and Annuity Company and Phoenix Life Insurance Company names.

  • Phoenix Life Insurance Company was changed to Nassau Life Insurance Company
  • Phoenix Life and Annuity Company was changed to Nassau Life and Annuity Company

The Name Change Endorsement forms will be mailed in stages as we receive individual state approvals for the forms themselves.

  • The first mailing in late April 2019 will be to the majority of Nassau Life and Annuity Company policyholders whose policies originated under the Phoenix Life and Annuity Company name. See list of states for this mailing.
  • The mailing to any remaining Nassau Life and Annuity Company policyholders, as well as Nassau Life Insurance Company policyholders whose policies originated under the Phoenix Life Insurance Company name, will be staggered between July and the end of 2019. We will post updates prior to each mailing.

We are instructing policyholders to keep the Name Change Endorsement form with their policy and assuring them that nothing is changing except the company name — all policy terms and conditions remain the same.

Policyholders with questions about the Name Change Endorsement form may call us at 1-800-628-1936 (Term and Whole Life) or 1-800-541-0171 (Variable and Universal Life and Annuities).

Sample NLA Letter

Sample NLA Name Change Endorsement Form

April 22, 2019 NLA Mailing List of States

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Introducing Nassau FIA Portfolio

We are pleased to announce that effective April 15, 2019, our suite of fixed indexed annuities (FIAs) will include products issued by Nassau Life and Annuity Company:

  • NassauSM Personal Income Annuity
  • Nassau Personal Protection ChoiceSM
  • Nassau Personal Retirement ChoiceSM

This new Nassau FIA portfolio will replace the currently available Phoenix FIAs, subject to state availability. In states where approvals are still pending, we will continue to offer the Phoenix FIAs. We have planned this change to be as seamless as possible for our IMO partners and producers.

  • No action is needed for appointment with Nassau Life and Annuity Company. Active producers will be pre-appointed. All other appointments will be handled on a just in time basis.
  • No new product training is required for the Nassau FIA products, provided that the training modules for the Phoenix FIAs have already been completed.
  • Where available, the Nassau FIA will replace the corresponding Phoenix FIA. Please note the following important product variations:
    • Nassau FIAs have a fixed maturity date vs. the flexible maturity date available on Phoenix FIAs. Clients’ whose primary objective is income guarantees should consider purchasing a product with a GLWB rider.
    • The Nassau FIA available in Florida, Montana, Oklahoma, South Carolina and Wisconsin will have a different surrender charge schedule than the previously available Phoenix FIA had. Click here for a reference sheet of issuing companies and surrender schedules by state, which will be updated continuously and can be accessed on the product State Availability page on SalesNet.
  • Applications for FIAs issued by PHL Variable Insurance Company will be accepted through June 30, 2019.
  • New state-specific applications and forms and marketing materials will be available on www.salesnet.nsre.com on April 15. All marketing orders received April 10-12 will be held and shipped out with updated materials on April 15.

QUESTIONS? CALL OUR SALES TEAM

1-888-794-4447

Fixed indexed annuities issued by Nassau Life and Annuity Company (Hartford, CT) and PHL Variable Insurance Company (Hartford, CT). Nassau Life and Annuity Company is not authorized to conduct business in CA, GA, LA, MA, ME, MN and NY. PHL Variable Insurance Company is not authorized to conduct business in ME and NY. Nassau Life and Annuity Company and PHL Variable Insurance Company are subsidiaries of Nassau Re.

BPD39794

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Marily RajpoltIntroducing Nassau FIA Portfolio
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Check Out the Enhanced SalesNet Website

The new SalesNet.nsre.com puts all the information you need in an easy, mobile-friendly site:

  • Updates Every 2 Hours – Constant updates to pending case information, including alerts for applications received and requirements resolved.
  • New Dashboard – At a glance view of pending cases, plus overall YTD sales and placement rate.
  • Top Tools – Continued access to Quotes & Illustrations, Apps & Forms, Marketing Catalog and more.
  • Simplified Registration – Your email address will now be your username and challenge questions are no longer required.

You must register for a new account on this new website, due to structural changes required to deliver these improvements. View a video for help on registration.

We encourage you to register for the new site soon and take advantage of improvements. You will have access using old credentials through Friday, May 3, 2019. To access the old site, select “Classic View” in the upper right hand corner of the site. 

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Tisa Rabun-MarshallCheck Out the Enhanced SalesNet Website
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IMO Preview: A New SalesNet is Coming Soon

A Faster Tool to Manage Your Business

The new SalesNet.nsre.com puts all the information you need in an easy, mobile-friendly site:

  • Updates Every 2 Hours – Constant updates to pending case information, including alerts for applications received and requirements resolved.
  • New Dashboard – At a glance view of all downline agents’ pending cases, plus overall YTD sales and placement rate.
  • Self Service Management of Company Accounts – Manage your company’s staff accounts and profiles. Individual emails will be sent to current company account holders with further instructions.
  • Top Tools – Continued access to Quotes & Illustrations, Apps & Forms, Marketing Catalog and more.

All users must register for a new account on this new website, due to structural changes required to deliver these improvements. Next week, agents will receive information about the new SalesNet and instructions for our quick and easy registration process.

We encourage users to register for the new site and take advantage of improvements. However, all users will have access using old or new log in credentials through April 30, 2019.

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Tisa Rabun-MarshallIMO Preview: A New SalesNet is Coming Soon
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